![]() ![]() ![]() Next, make sure the USB hub and USB-C adapter are working if your Mac uses Thunderbolt 3 ports. External hard drives can't work correctly if there is not enough power being supplied to the USB ports. Make sure your Mac is not in low-power mode. If you are working on MacBook, MacBook Air, and MacBook Pro models, two things to note. If one USB port won't work and can't supply enough power, you can try a different USB port as they can individually fail.
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